Return and shipment policy

Overview

Our refund and return policy lasts for 7 business days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact the credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at home@bioma.com.

Exchanges

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at home@bioma.com and send your item to:

Bioma SA Via Luserte Sud 8
CH-6572 Quartino
Switzerland.

Shipping for returns

To return your product, you should mail your product to:

Bioma SA Via Luserte Sud 8
CH-6572 Quartino
Switzerland.

The time it takes for your exchanged product to reach you may vary depending on your location.